Frequently Asked Questions

Orders

How do I place an order?
Browse our collections, select your item, and proceed to checkout. We accept all major credit cards, PayPal, and Afterpay.

Can I change or cancel my order?
Please contact us as soon as possible at shopnoir.au@gmail.com. We'll do our best to accommodate changes before your order is dispatched.

Shipping

Where do you ship?
We currently ship within Australia and New Zealand.

How long does delivery take?
Standard shipping typically takes 8-14 business days due to high demand.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unworn condition with tags attached. Sale items are final sale.

How do I start a return?

Email us at shopnoir.au@gmail.com with your order number and reason for return and we'll guide you through the process.

Payments

Do you offer Afterpay?
Yes! We offer Afterpay so you can shop now and pay later in four interest-free instalments.

Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify Payments.

Contact Us

Still have questions? Reach out to us at shopnoir.au@gmail.com and we'll get back to you within 1–2 business days.